Reference

How w11 Handles Your Personal Data

At w11, we collect only the data we need to run your account, process your UPI or Paytm deposits, and keep your sessions secure.

Data minimisation policyAccount-level encryptionIndia-compliant data handlingUPI & Paytm transaction privacyClear retention periods

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What This Privacy Policy Covers

w11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with w11.run — account registration, deposits via UPI, Paytm or PhonePe, game sessions, customer support messages, and device or browser data we collect automatically. We operate under applicable data-protection law; access to our platform depends on local law

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and is available where local law permits. We do not sell your personal data to third parties. Data shared with payment processors — such as the UPI network, Paytm or PhonePe — is governed both by this policy and by the processor's own terms. If you
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are an Indian account holder, your data is processed in accordance with the Information Technology Act and associated rules. Any changes to this policy are posted on this page with an updated effective date.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Data Protection Team

If you have a question about your personal data, want to request a copy of what we hold, or need to raise a concern, our privacy team is available through the channels below. We aim to respond to all data-related requests within 72 hours of receipt and resolve them fully within 30 days, in line with applicable law.

Team online

Email Privacy Team

Send your data request or privacy concern to our dedicated address. Include your registered account email so we can locate your records and verify your identity before processing any changes.

Live Chat

Open the live chat window on w11.run and select the Privacy or Data topic. Our agents can log a formal data request on your behalf and provide a reference number for follow-up.

Account Settings Portal

Many privacy actions — such as downloading your data, updating contact preferences, or withdrawing marketing consent — can be handled directly from the Privacy section inside your w11 account dashboard.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Every measure below reflects how we actually operate your account data day to day — not aspirational language.

Encryption in Transit and at Rest

All data moving between your device and w11.run is encrypted via TLS.

Cookie and Tracking Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Measures

Two-step verification is available on every w11 account.

Data Retention Periods

We keep account and transaction records — including Paytm and PhonePe payment logs — for as long as required by…

Who Can Access Your Data

Inside w11, data access is restricted by role.

Requesting Changes or Deletion

You can request a full export of your data, ask us to correct inaccurate records, or request deletion of data…

Your Privacy Questions, Clearly Answered

The questions below cover the data rights and privacy topics we hear about most from Indian account holders. If your question is not listed here, our privacy team can be reached through the contact paths in the section above.

We collect your name, email address, phone number, date of birth, and any identity documents needed for verification. We also record device and browser data, login timestamps, and the transaction references linked to your UPI, Paytm or PhonePe deposits.

Payment references — such as UPI transaction IDs and Paytm order numbers — are stored in encrypted form in our payments database. We do not store your full bank account details or VPA credentials; those stay with the payment processor.

Yes. Submit a data export request through live chat or email. We will verify your identity using your registered account details and deliver a copy of your data in a standard format within 30 days of confirming the request.

Contact the privacy team via email or live chat with a deletion request. We will remove data we are not legally required to retain. Records tied to financial transactions may be kept for the period required under Indian financial regulations before deletion.

We share data only with the processors and partners needed to run your account — payment networks like UPI and Paytm, identity verification services, and fraud-prevention providers. We do not sell your data or share it for third-party advertising.

Go to the Communication Preferences section inside your w11 account dashboard and toggle off any channel — email, SMS or push notification. You can also reply 'STOP' to any SMS we send. Changes take effect within 24 hours.

Reach our data protection team by email or through live chat on w11.run. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data-protection authority under applicable Indian law.

How w11 Handles Your Personal Data

Reach Our Data Protection Team

Email Privacy Team

Live Chat

Account Settings Portal

How We Protect and Manage Your Data

Encryption in Transit and at Rest

Cookie and Tracking Controls

Account Security Measures

Data Retention Periods

Who Can Access Your Data

Requesting Changes or Deletion

Your Privacy Questions, Clearly Answered

01 What personal data does w11 collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all the data w11 holds about me?

04 How do I ask w11 to delete my account data?

05 Does w11 share my data with third parties?

06 How do I withdraw my consent for marketing communications?

07 Who do I contact if I think my privacy rights have been breached?

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