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Terms and Conditions on w11

Before you open an account or explore the lobby, take a moment to read these terms — they set out exactly what you can expect from us and…

Account EligibilityPayment Terms IndiaWithdrawal RulesGame Access PolicyContact & Disputes

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How These Terms Apply to Your Account

w11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms form the complete agreement between you and w11 for all services accessed through w11.run. By creating an account, you confirm that you have read, understood, and accepted every clause listed here. Access to our platform depends on the laws applicable in your location —

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services are available only where local law permits. For Indian accounts, payment processing via UPI, Paytm and PhonePe is subject to RBI guidelines and our internal verification procedures. We may update these terms at any time; continued use of your account after an update constitutes acceptance
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of the revised terms. The version published at w11.run/terms-conditions/ on the date of your activity is the version that governs that activity.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS QUERIES AND CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a dispute about how these terms have been applied to your account, our support team is available around the clock. We handle terms-related queries through the channels below and aim to send an initial response within two hours of your message arriving.

Team online

Live Chat

Open the chat widget inside your account dashboard for immediate answers about term clauses, account restrictions, or withdrawal conditions. Available at all hours, seven days a week.

Email Support

Send a detailed written query to our support address listed in your account settings. We log all email correspondence and treat it as the formal record for any dispute resolution process.

Help Centre

Our Help Centre at w11.run/help contains a dedicated section for account terms, outlining common questions about eligibility, payment conditions, and how account closures are handled under these terms.

HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

These terms are backed by concrete account-management practices. We take seriously how your data is stored, how long we retain it, and how you can request changes.

Data Retention Policy

We retain account and transaction data for the period required by applicable Indian financial regulations.

Cookie Handling

Cookies on w11.run track your session, remember your language preference, and measure page performance.

Account Security Practices

Your account is protected by encrypted login sessions and two-step verification on withdrawal requests.

Requesting Account Changes

To update personal details, request a data export, or ask for account closure, contact support through live chat or email.

Dispute Resolution Path

If you believe a term has been applied incorrectly to your account, raise it first via live chat.

Terms Version Control

Every published version of these terms carries a revision date visible at the top of the page.

Frequently Asked Questions About These Terms

These questions cover the situations Indian account holders ask about most when reading through the terms and conditions on w11. If your question is not answered here, contact support directly through live chat or email.

Yes. Eligibility and the scope of available services depend on the laws of your state and local jurisdiction. We apply the most current legal framework for your location, and services are available only where local law permits you to access them.

When you close your account, we retain transaction records for the period required by Indian financial regulations, then securely delete or anonymise remaining personal data. You can request a copy of your data before closure by contacting our support team.

Yes. Raise the dispute through live chat first and provide your account reference number. If the issue is not resolved within 72 hours, escalate via email so our compliance team can conduct a formal review and respond in writing.

We email all active account holders at least seven days before any material change takes effect. The revision date at the top of the terms page is always current, and older versions remain accessible through the version archive in our Help Centre.

Yes. All deposits and withdrawals processed through UPI, Paytm and PhonePe are governed by these terms alongside applicable RBI guidelines. Payment-specific conditions, including processing times and verification steps, are detailed in the payment section of your account dashboard.

Submit a data access request via email or live chat, including your registered account details for verification. We process confirmed requests within five business days and deliver your data in a standard, readable format to your registered email address.

Accepting these terms means every action on your account — deposits, game sessions, withdrawals, and communications with support — is governed by the rules set out here. The version active on the date of each action is the one that applies to it.

Terms and Conditions on w11

Reach Us About These Terms

Live Chat

Email Support

Help Centre

Data, Security and Your Rights Under These Terms

Data Retention Policy

Cookie Handling

Account Security Practices

Requesting Account Changes

Dispute Resolution Path

Terms Version Control

Frequently Asked Questions About These Terms

01 Do these terms apply differently to accounts in different Indian states?

02 What happens to my account data if I close my account?

03 Can I dispute a decision made under these terms?

04 How will I know when these terms have been updated?

05 Are my UPI and Paytm transactions covered by these terms?

06 How do I request a copy of my personal data held by w11?

07 What does accepting these terms mean for my account activity on w11?

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